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Empowering lupus patients to self-manage

Empowering lupus patients to self-manage

The Client

Multinational pharmaceutical and biotechnology company + specialist business management consultancy

The Need

Holistic support services for patients with lupus commencing a course of a new, first-in-class treatment regimen.

The Action

The provision of behavioural psychology expertise to inform the development of a holistic Health Coaching program for patients embarking on this new medication. The program was designed around self-determination theory and Health Coaches trained in motivational interviewing. The program was designed to support lifestyle, medication and emotional self-management. Guidance was also provided on outcome measures and success metrics and content provided for leave behinds.

The Outcome

The PSP was rolled out in the US and then globally to coincide with drug launch. Customer testing with patients and HCPs indicates the PSP is delivering value to these key stakeholders.

John Smith

“I’ve been working closely with Nicola for several months to design, build and implement a PSP for people living with lupus. At the heart of the PSP is a health coaching service which helps patients to develop the knowledge, skills and confidence they need to self-manage their condition in the long-term. Nicola has taken the lead in creating this coaching service and I’ve been very impressed by the high quality of her work, professionalism and teamwork skills. Nicola’s deep expertise in health psychology has enabled us to create a service which delivers real value to patients and HCPs.”

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“I’ve been working closely with Nicola for several months to design, build and implement a PSP for people living with lupus. At the heart of the PSP is a health coaching service which helps patients to develop the knowledge, skills and confidence they need to self-manage their condition in the long-term. Nicola has taken the lead in creating this coaching service and I’ve been very impressed by the high quality of her work, professionalism and teamwork skills. Nicola’s deep expertise in health psychology has enabled us to create a service which delivers real value to patients and HCPs.”

The client


Multinational pharmaceutical and biotechnology company + specialist business management consultancy

John Smith

The need

 

Holistic support services for patients with lupus commencing a course of a new, first-in-class treatment regimen.

The action

 

The provision of behavioural psychology expertise to inform the development of a holistic Health Coaching program for patients embarking on this new medication. The program was designed around self-determination theory and Health Coaches trained in motivational interviewing. The program was designed to support lifestyle, medication and emotional self-management. Guidance was also provided on outcome measures and success metrics and content provided for leave behinds.

 

The PSP was rolled out in the US and then globally to coincide with drug launch. Customer testing with patients and HCPs indicates the PSP is delivering value to these key stakeholders.

The outcome